Web FAQs

Can I view your products without having to login?

Yes! You can view almost all content without creating a site login. However, you must sign up for a distributor login on our site to view live inventory numbers and distributor pricing, and place orders.

Where can I find Storm Creek’s member numbers?

Our member numbers for ASI, PPAI, SAGE, and UPIC can be found on the bottom footer of every page on this site.

What’s the difference between new web user and new customer sign up?

If you are a current Storm Creek Customer (you have a Company ID) then you can sign up as a “New Web User” to access full-site information – we’ll process your request within one hour. If you have never ordered from us before or setup a customer profile, select “New Customer Signup”. Please allow one business day to process new customer accounts.

I don’t remember my company ID. Where can I find it?

Your Company ID can be found in the initial confirmation email you received after signing up as a new customer with Storm Creek. If you forgot your ID, please contact customer service to obtain it for you records.

How can I narrow my style search on the website?

Once you click into the “Styles” page or one of its subcategories, you can filter by price, gender, features, size, or color on the left sidebar of the site.

Why can’t I sign in immediately after creating a website login?

There is a slight approval period after signing up for the site, as we need to verify your status as a distributor. We manually verify each customer to ensure that only legitimate distributors can access our full site and distributor-exclusive information.

How do I create a virtual on the site?

To create your own virtual, simply go to the product page you would like to create a virtual for, then click “Create Virtual.” Select the garment color from the bottom thumbnail images, then either add text or shapes using the left sidebar, or click “upload logo.” You can select your logo file from your computer, then adjust it to a realistic position on the garment. You can also rotate your logo using the circular arrows icon, or use the “Skew” or “Curve” tools to distort your logo for a more realistic representation that flows with the garment fabric. Hover above any icon to see what it is called. When you are done placing your logo, click “Save/Email/Print” and select whichever option you would like.

What are the benefits of using the online virtual tool?

You can download your virtual immediately and access the site 24/7 (allowing you to work by your own schedule). When you choose to request a custom virtual made by the Storm Creek team, there is typically a 1-2 business day turnaround time. The virtual tool also allows you to quickly share a simple mockup by emailing it directly from the website. You can save an image to can be put into your own presentation; when you request a virtual made by Storm Creek, we typically provide our own presentation formatting.