Customer Service

We care deeply about our customers, our craft, and product innovation. We are skilled at building trusted relationships and sourcing the most advanced textiles at a fair price.

Exceeding the expectations of our customers means providing over-the-top service that is unmatched in the industry. We are proud to offer you a customer journey that starts with our expert customer experience team. From our headquarters and fulfillment center in Minnesota, we offer a full-service, customer-centric process. We want to help you succeed, and we’re here to address any question or issue you may have.

How can we help?

Place an Order
Place an Order
Freight Program
Freight Program
Credit App
Credit App
My Account
My Account
Sizing and Fit
Sizing and Fit
Returns
Returns

Frequently asked questions

Don’t see what you need? Find answers in our FAQs page.

Ways to contact customer service

We make it easy for you to get a hold of us:

Phone

651-480-3000

Storm Creek Customer Experience Team members are available weekdays from 7:30 a.m. to 5:30 p.m. CT.

Email

General questions/inquiries:
[email protected]
Orders and order questions:
[email protected]
Decoration inquiries:
[email protected]

Inventory promise
Inventory you can count on
Inventory promise

We are committed to providing deep inventory in both men’s and women’s styles on all core Storm Creek styles. We do our best to make sure the styles and colors you need are in stock, but it’s always best to check before each order.

General Sizing
Our general size range for women is XS-3XL and for men is S-4XL, with many styles offered in additional big and tall sizes. The upcharge on extended sizes is $4.00(a) for 3XL, and $8.00(a) for 4XL, 5XL, and LT-3XLT.

Pricing
Purposeful pricing
Pricing

We are all about purposeful pricing. Our price strategy keeps prices down and flies in the face of industry norms. We invest in product quality and innovation rather than big marketing tactics, which means our customers are paying for premium quality, not expensive labels. We value engineer each and every product to ensure that customers get the highest-quality possible at an affordable cost.

All prices on this site are shown in (a) before login, and subject to change without notice. To access NET pricing, create an account.