FAQs

We’re committed to giving you an exceptional customer experience!  If you don’t find the answers you’re looking for here, just shoot an email to info@stormcreek.com or call us at 1-866-998-2563, and we’ll gladly help you out.

How do I start doing business with you?

*You are currently on our Business to Business site, where we sell exclusively to Promotional Products Distributors and Retail Stores.  If you are looking to buy apparel for your organization, please contact the distributor you normally buy branded products through.  If you do not have a distributor you work with, we would be happy to provide a reference in your area. All new account requests are reviewed before being approved, to ensure they are valid resellers.

• Set up your Storm Creek account today to gain access to more than 50 fashion-forward styles of unique, performance-based outdoor apparel.
• Set up only takes a few minutes. Call 1-866-998-2563 or go to Distributor.StormCreek.com/signmeup.html
• You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, product images, special promotions and more.
• Terms are provided upon approved credit.

How do I place an order?

• Log in to Distributor.StormCreek.com to order online.
• You may also place orders via email to orders@stormcreek.com or via phone at 1-866-998-2563.
• Same-Day Shipping: Our customer service team will take excellent care of your orders. We offer same-day shipping on blank orders received before 2 p.m. CST.
• All shipments are FOB, Hastings, MN.
• We accept American Express®, VISA® and MasterCard® for payment at time of order. Invoices paid with credit card, after date of shipment, are subject to a 3% fee.
• Prices are subject to change without notice.

Do you offer free freight?

If you are a Distributor and interested in Freight Programs, login and visit this page:  https://distributor.stormcreek.com/customer-service/freight-programs/

I’d like to put some of your pieces in a program, are there any special steps I need to take?

Because Storm Creek also sells through retailers, we are continuously introducing trend-forward styles and colors.  Some of these styles may be seasonal and/or available in more limited quantities. Please give us a call or log on to check inventory if you are interested in program availability. Our Customer Experience Team is happy to help you with the best options to meet your program needs.

What is your sample policy?

Seeing and wearing samples is the most effective way to feel the difference in our high-quality outdoor apparel.

• If there’s a specific piece you want to show, decorate or wear yourself, simply purchase the sample at NET price.
• We’ll send you and your customers our samples in Storm Creek-branded presentation boxes and include a personalized note and product information.
• Samples may be returned within 30 days for a full refund. All you pay is shipping. Note: Product must be returned in its original new condition with hangtags intact. Decorated garments are not returnable.
• Our showroom samples include a hangtag with product features and available colors.
• Our Storm Creek-branded wooden hangers give your samples a tidy and professional appearance. These can be purchased for $1.15 each.
• Laminated Storm Creek Point-of-Purchase product placards provide great showroom imagery and are available at no charge.
Visit Our Sample Page

Do you offer product decoration?

We understand the importance of making your brand stand out. Storm Creek’s high quality apparel greatly enhances any corporation’s logo and brand. Our styles are designed with decoration in mind, with many of them featuring embroidery pockets.

To learn more about our decoration process, check out our decoration pages.  Or you can contact our decoration team (art@stormcreek.com) at any time to learn what techniques are recommended for each Storm Creek style, as well as your specific project and budget.

We are pleased to offer a single source/single invoice for your Embroidery, Heat Seal, Laser Etching, Screen Printing, and Dye Sublimation.

Can you accommodate custom projects?

Please consider Storm Creek for your custom apparel requests. Our in-house design expertise, extensive private label experience and longstanding factory relationships give us distinct capabilities for custom apparel. Accommodate your special needs with slight modifications to an existing Storm Creek style. Some of our styles even have retagging/relabeling options to increase brand exposure.

Do you have a showroom?

Yes!  We have two showrooms and welcome you anytime. Please call or email us to book the showroom in our Hastings, Minnesota (home office) location or Eagan, Minnesota location (near the MSP airport). Or, we can come visit you!

Web FAQs

Can I view content without having a site login?

Yes! You can view almost all content without creating a site login. However, you must sign up for a distributor login on our site to view live inventory numbers and distributor pricing.

Where can I find Storm Creek’s industry information and member numbers?

Our member numbers for ASI, PPAI, SAGE, and UPIC can be found on the bottom footer of every page.

When registering for the Storm Creek website, what is the difference between “New Web User” and “New Customer Signup”?

Sign up as a “New Web User” if you are a current Storm Creek customer (you have been given a Company ID from us in the past). If you have never set up a customer profile with Storm Creek or placed an order with us before, select “New Customer Signup”.

I don’t remember my Company ID with Storm Creek. Where can I find it?

Your Company ID can be found in the initial confirmation email you received after signing up as a customer with Storm Creek.

How can I narrow my style search on the website?

Once you click into the “Styles” page or one of its subcategories, you can filter by price, gender, size, or color by using the left sidebar.

Why can’t I sign in immediately after creating a website login?

There is a slight approval period after signing up for the site, as we need to verify your status as a distributor. We manually verify each customer to ensure that only legitimate distributors can access our full site and distributor-exclusive information.

How can I create my own virtual on the Storm Creek website?

To create your own virtual, simply go to the product page you would like to create a virtual for, then click “Create Virtual.”

Select the garment color from the bottom thumbnail images, then either add text or shapes using the left sidebar, or click “upload logo.” You can select your logo file from your computer, then adjust it to a realistic position on the garment.

You can also rotate your logo using the circular arrows icon, or use the “Skew” or “Curve” tools to distort your logo for a more realistic representation that flows with the garment fabric. Hover above any icon to see what it is called.

When you are done placing your logo, click “Save/Email/Print” and select whichever option you would like.

What are the benefits of using the virtual tool?

  • You can download your virtual immediately, and access the site 24/7 (allowing you to work by your own schedule). When you choose to request a virtual made by the Storm Creek team, there is typically a 1-2 business day turnaround time.
  • The virtual tool also allows you to quickly share a simple mockup by emailing it directly from the website.
  • You can save an image to can be put into your own presentation; when you request a virtual made by Storm Creek, we typically provide our own presentation formatting.

How do I start doing business with you?

*You are currently on our Business to Business site, where we sell exclusively to Promotional Products Distributors and Retail Stores.  If you are looking to buy apparel for your organization, please contact the distributor you normally buy branded products through.  If you do not have a distributor you work with, we would be happy to provide a reference in your area. All new account requests are reviewed before being approved, to ensure they are valid resellers.

• Set up your Storm Creek account today to gain access to more than 50 fashion-forward styles of unique, performance-based outdoor apparel.
• Set up only takes a few minutes. Call 1-866-998-2563 or go to Distributor.StormCreek.com/signmeup.html
• You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, product images, special promotions and more.
• Terms are provided upon approved credit.

We’d love to hear from you!
Please contact feedback@stormcreek.com with your ideas on ways we can enhance your experience.