FAQs

We’re committed to giving you an exceptional customer experience! If you don’t find the answers you’re looking for, please email us at or call 651-480-3000.

Logging in

It is required that ALL current users request new website credentials.

Placing an order

There are two ways to place an order, via email – or by ordering online. This page will go through the process in detail.

Checking inventory

You can check inventory on our site in two different ways. Check this page out to learn more!

Virtuals

On each product page, you can now create your own virtuals – instantly! If you prefer to have us set them up using our customized templates – we can still do that too.

Search function

Having trouble finding what you need? Click magnifying glass in the top banner of the site, and type in your keywords. Search by product name or number.

Need help?

If you run into any issues at all, we’re always here to help. Just email [email protected] and we’ll get back to you as soon as possible!

How do I start doing business with you?

You are currently on our B2B Corporate Branding site, where we sell exclusively to Promotional Products Distributors. If you are looking to buy apparel for your organization, please contact the distributor you normally buy branded products from. If you do not have a distributor you work with, we’re happy to provide a reference in your area. New distributor customers must set up an account with us to order. All new account requests are reviewed (credit application and credit card authorization are required) before being approved, to ensure they are valid resellers.

How do I set up an account?

  • Set up your Storm Creek account today to gain access to more than 50 fashion-forward styles of unique, performance-based outdoor apparel.
  • Set up only takes a few minutes. Call 1-(651) 480-3000 or go to Distributor.StormCreek.com/signmeup.html
  • You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, product images, special promotions and more.
  • Terms are provided upon approved credit.

How do I place an order?

  • Log in to Distributor.StormCreek.com to order online.
  • You may also place orders via email to [email protected] or via phone at 651-480-3000.
  • Same-Day Shipping: Our customer service team will take excellent care of your orders. We offer same-day shipping on blank orders received before 3 p.m. CST.
  • All shipments are FOB, Hastings, MN.
  • We accept American Express®, VISA® and MasterCard® for payment at time of order. For orders placed online, we authorize $1.00 on your credit card at the time of purchase and process the balance once your order ships. Invoices paid with a credit card after date of shipment, are subject to a 3% fee.

Do you offer free freight?

Yes, on orders of $250 or more. If you are a distributor, please visit our freight program page.

I’d like to include Storm Creek in a program.
What items are available?

Look for the PS stamp (=Program Safe) in our catalog next to the fabric swatches to see which items are safe to put in a client program. Any item not marked with PS is NOT program safe. Please contact customer service or login to check inventory if you are interested in program availability. Because Storm Creek also sells to retailers, we are continuously introducing trend-forward styles and colors. Some of these styles may be seasonal and/or available in more limited quantities. Please contact us to discuss options for holding non-PS colors for a program.

What is your sample policy?

Seeing and wearing samples is the most effective way to feel the difference in our high-quality outdoor apparel.

  • Showroom & Sales Samples: We offer discounted (50% off NET, non-returnable) samples for your showroom and sales needs.
  • Spec Samples: 50% off NET + decoration cost.
  • Great Presentation: Upon request, we’ll send samples in Storm Creek-branded presentation boxes.
  • Branded Hangers: Our Storm Creek-branded wooden hangers give your samples a tidy and professional appearance. ($1.15 each)
  • Hangtags: Our showroom samples include a hangtag that provides product features, available colors and other details.
  • Signage: Point of purchase placards, as well as Storm Creek showroom signs (11”x22”), are available at no charge to help enhance your showroom.

Do you offer decoration services?

We understand the importance of making your brand stand out. Storm Creek’s high-quality apparel greatly enhances any corporation’s logo and brand. Our styles are designed with decoration in mind, with many of them featuring embroidery pockets.

To learn more about our decoration process, check out our decoration pages. Or you can contact our decoration team ([email protected]) at any time to learn what techniques are recommended for each Storm Creek style, as well as your specific project and budget.

We are pleased to offer a single source/single invoice for your Embroidery, Heat Transfer, Laser Etching, Screen Printing, and Dye Sublimation.

Do you offer custom apparel?

Consider Storm Creek for any custom apparel requests. Our in-house design expertise, extensive private label experience and longstanding factory relationships give us distinct capabilities for custom apparel. Accommodate your special needs with slight modifications to an existing Storm Creek style. Some of our styles even have retagging/relabeling options to increase brand exposure.

Do you have a showroom?

Yes! We have one showroom and welcome you anytime. Please call or email us to book the showroom in Hastings, Minnesota. Or, we can come visit you!