We want you to be delighted with your purchase. If our product does not live up to your expectations, we’ll make it right.
Returns and Cancellations
- Please check your order upon arrival for any discrepancies or defects.
- All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise. Claims made after this window will be subject to a shipping method/carrier of our choosing and applicable charges.
- All returns must be authorized in advance. Please submit a Return Authorization Request Form to initiate your return.
- Decorated garments, excluding irregulars or defective items, and discontinued items are not returnable.
- Garments must be shipped back to Storm Creek within 30 days in their original condition (unopened, tags attached). Orders more than 30 days old cannot be returned.
- Canceled orders or returns of unwanted merchandise must be approved in advance and will be subject to a 30% restocking fee plus applicable shipping charges.
- Full price (NET) samples are returnable and must be authorized in advance. Please submit the Return Authorization Request Form to initiate your return.
- Samples must be returned within 30 days.
- Samples must be shipped back in their original condition (clean, undamaged, hangtags still attached and in original poly bags). Anything shipped back in unusable condition will not be credited.
- Discounted samples, whether ordered online or via email/phone, are non-returnable.
- Decorated spec samples are also not returnable.