Please check your order upon arrival for any discrepancies or defects. All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise. Claims made after this window will be subject to a shipping method/carrier of our choosing and applicable charges.
Returns and Cancellations
- Returns of unwanted merchandise or canceled orders must be approved in advance and will be subject to a 30% restocking fee, plus applicable shipping charges.
- Decorated garments, excluding irregulars or defective items, and discontinued items are not returnable.
- All returns must be authorized and shipped back to Storm Creek within 30 days of receipt of the order. Orders more than 30 days old cannot be returned.
- To initiate a return, please submit a Return Authorization Request Form (below).
- All products must be returned in their original condition (unopened, tags attached) or no credit will be given.
- Full price (WHSL) samples are returnable and must be authorized and shipped back within 30 days of receipt.
- To initiate a return, please submit the Return Authorization Request Form (below).
- Samples must be shipped back in their original condition (clean, undamaged, hangtags still attached and in original poly bags) or no credit will be given.
- Discounted samples are non-returnable.
- Decorated spec samples are also not returnable.