Our sample policy is pretty simple:
- Samples must be returned to Storm Creek within 30 days.
- Please return garments in their original condition (clean, undamaged, hangtags still attached and in the original poly bag) otherwise, it is subject to a 15% restocking fee.
- Before returning samples, please click below to complete a Return Authorization Request Form to accompany your shipment.
Order Returns and Cancellations:
- Please check your order upon arrival for any discrepancies or defects.
- All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise. Claims made after this window will be subject to a shipping method/carrier of our choosing.
- All returns must be authorized in advance. Please submit a Return Authorization Request (form below) to accompany your return.
- Garments must be returned in their original condition (clean, undamaged, hangtags still attached and in original poly bags) otherwise, it is subject to a 15% restocking fee.
- Altered or embellished garments, excluding irregulars, are not returnable.
- Garments must be shipped back to Storm Creek within 30 days.
- Cancelled orders or returns of unwanted merchandise must be approved in advance and may be subject to a restocking fee plus applicable shipping charges.
- Please contact our Customer Experience Team for more information at 1-866-998-2563.
Need to File a Lifetime Warranty Claim?
We stand behind our people, and our products – and guarantee that the apparel you purchase will be free of any defects in materials and workmanship for the life of the garment. But should our product fail due to a defect in materials or workmanship, Storm Creek is here for you, and will happily repair or replace defective apparel.