NOTICE to Customers
March 20, 2020
Dear Valued Storm Creek Customer,
As the global impact of COVID-19 continues to evolve, we want to provide you with an update. Storm Creek is fully operational during this time. We’re happy to report that our employees are all staying healthy by working from home.
Through this unprecedented change, we are continuing to support you and your customers in the following ways:
- Our inventory levels remain strong
- All orders submitted before 3:00 p.m. CT are shipped same day
- Decoration options are still available – our embroidery machines are running and all premium decoration techniques, including 3D heat transfers and patches are available
- Any samples ordered can be drop-shipped directly to your customers
We are closely monitoring the changing situation and complying with public health advisories made available by our state and local governments. We will provide additional information as needed. We hope you, your family, and friends are all staying healthy during this challenging time.
Please contact us at [email protected], or (651) 480-3000 with any questions you may have.
March 13, 2020
Dear Valued Storm Creek Customer,
Storm Creek is committed to providing better, over-the-top service, and quality outdoor-inspired apparel for everyone. The wellbeing of our customers, employees, and partners is our top priority.
We know that for many of us right now, the uncertainty over the potential outcomes of the COVID-19 (coronavirus) is top of mind. We wanted to provide you with some insight as to how this is impacting our business.
Our Supply Chain
While we are monitoring things very closely, our current inventory is strong.
We have three outstanding garment factories in China, and two in Vietnam. We have been in constant communication with all of them since the day we heard about COVID-19. Currently, all our factories are up and running with at least 90-100% staff. That is great news.
One of the hurdles related to the COVID-19 is getting fabrics and accessories from fabric mills to the factories. The fabric mills shut down for Chinese New Year and remained closed shortly after as the COVID-19 hit, causing delays to their normal output.
While most fabric mills are back up and running close to normal capacity, the shutdown has caused delays for many fabrics, including those used to make some of our products. Therefore, we are not going forward four new styles this fall in order to prioritize our current production schedule.
We are also watching for any potential delays related to shipments coming into the United States. Shipping speeds are slower than normal since capacity is low, but this will improve over time.
Rest assured, there are no items in our current line that will run low on inventory for the foreseeable future, and we expect minimal interruption to our day-to-day operation.
Our Home Offices
We are taking all the necessary preparation to ensure our employees are staying healthy and our facilities are as clean as possible. In addition to a strict hand-washing protocol, all our office space and equipment is being cleaned twice per day. Anyone who may show signs of illness are being told to stay home.
If the virus begins impacting our communities on a widespread basis, preventing employees to report to the office, we will initiate a work-from-home policy. Those who can currently work remotely are being encouraged to do so.
Here at Storm Creek, we are in the business of doing good for the community and the environment. Potentially spreading this virus isn’t part of our plan, which is why we feel it’s important to do our part to help protect against and fight this situation.
We are monitoring the circumstances very closely and will provide additional information as needed. In the meantime, if you’d like to check the status of your order, please contact our customer experience team at [email protected], or call (651) 480-3000.
Storm Creek President