1. What is Storm Creek’s return policy?
Please check your order upon arrival for any discrepancies or defects. All claims for shortages, damages, defects, etc., must be made within 72 hours of receipt of merchandise. Claims made after this window will be subject to a shipping method/carrier of our choosing and applicable charges.
- Returns of unwanted merchandise or cancelled orders must be approved in advance and will be subject to a 30% restocking fee plus applicable shipping charges.
- Decorated garments, excluding irregulars or defective items, and discontinued items are not returnable.
- All returns must be authorized and shipped back to Storm Creek within 30 days of the order being invoiced. Orders more than 30 days old cannot be returned.
- To initiate a return, please submit a Return Authorization Request Form.
- All product must arrive in their original condition (unopened, tags attached) or no credit will be given.
2. What is Storm Creek's dispute policy?
At Storm Creek, we take pride in delivering high-quality products and exceptional service. We understand that issues can occasionally arise, and when they do, our goal is to be easy to work with, make it right for you and your end user, and resolve the situation as quickly and smoothly as possible.
If you experience any problems with your order, please notify us within 72 hours of receipt so we can begin working toward a resolution right away.
To ensure a timely and accurate response, we ask that the following requirements be met:
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Defective Items or Mispacked Orders:
Please provide clear photos to help us assess the issue. These may include hangtags, neck tags, poly bag with label, and the PO tag (located in the lower left interior of the garment).
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Short Shipments:
Any shortages must be double-counted by the receiver before contacting us. This ensures accuracy and helps us address the concern efficiently.
While we may need to charge for replacement items initially, we will issue full credit if the issue is determined to be an error on our part. Storm Creek is committed to taking ownership where appropriate and working with you to make it right.
3. Can I make changes or cancel my order?
All orders, once accepted by Storm Creek, are considered valid and cannot be canceled unless a written cancellation notice is received. All discontinued and closeout products are final unless prior consent is provided by Storm Creek. Canceled orders or returns of unwanted merchandise must be approved in advance and will be subject to a 30% restocking fee plus applicable shipping charges.
