FAQS

We're committed to giving you exceptional customer experience! If you don't find the answers you're looking for, please email us at info@stormcreek.com or call (651) 480-3000.

LOGGING IN

It is required that ALL users request website credentials.


My Account
PLACING AN ORDER

There are two ways to place an order, via email - or by ordering online. This page will go through the process in detail.

Place Order
CHECKING INVENTORY

You can check inventory on our site in two different ways. Check this page to learn how.


Check Inventory
VIRTUALS

Need a custom virtual? Click here to request or create them yourself on each product page.


Custom Virtuals

HOW DO I START DOING BUSINESS WITH YOU?

You are currently on our B2B Corporate Branding site, where we sell exclusively to Promotional Products Distributors. If you are looking to buy apparel for your organization, please contact the distributor you normally buy branded products from. If you do not have a distributor you work with, we’re happy to provide a reference in your area. New distributor customers must set up an account with us to order. All new account requests are reviewed (credit application and credit card authorization are required) before being approved, to ensure they are valid resellers.

HOW DO I SET UP AN ACCOUNT?

  • Set up your Storm Creek account today. Set up only takes a few minutes - Click Here.
  • You’ll receive an account number and password for access to online ordering, price lists, inventory, sales tools, and more.
  • Terms are provided upon approved credit.

WHAT'S THE DIFFERENCE BETWEEN NEW WEB USER AND NEW CUSTOMER SIGN UP?

  • If you are a current Storm Creek Customer (you have a Company ID) then you can sign up as a “New Web User” to access full-site information – we’ll process your request within one hour. If you have never ordered from us before or set up a customer profile, select “New Customer Signup”. Please allow one business day to process new customer accounts.
  • There is a slight approval period after signing up for an account, as we need to verify your status as a distributor. We manually verify each customer to ensure that only legitimate distributors can access the exclusive information.
  • If you can't remember your Company ID, please contact customer service to obtain it for your records.

HOW DO I PLACE AN ORDER?

  • Log in to order online. Need an account? Click Here to register.
  • You may also place orders via email by sending them to orders@stormcreek.com.
  • All shipments are FOB, Eagan, MN.
  • We accept American Express®, VISA® and MasterCard® for payment at the time of order. For orders placed online, we authorize $1.00 on your credit card at the time of purchase and process the balance once your order ships. Invoices paid with a credit card after the date of shipment, are subject to a 3% fee.
  • Prices are subject to change without notice.

DO YOU OFFER FREE FREIGHT?

Storm Creek offers distributors free freight on orders over $150 (apparel value only, exclusions apply).  Please read more about our program here: https://distributor.stormcreek.com/pages/freight-solutions

I'D LIKE TO INCLUDE STORM CREEK IN A PROGRAM. WHAT ITEMS ARE AVAILABLE?

Look for the "S" stamp (=In Stock) in our catalog and online next to the fabric swatches to see which items are safe to put in a client program. Any item not marked with "S" is NOT program safe. Please contact customer service or log in to check inventory if you are interested in program availability. Because Storm Creek also sells to retailers, we are continuously introducing trend-forward styles and colors. Some of these styles may be seasonal and/or available in more limited quantities. Please contact us to discuss options for holding non-program safe colors for a program.

WHAT IS YOUR SAMPLE POLICY?

Seeing and wearing samples is the most effective way to feel the difference in our high-quality outdoor apparel.

  • Showroom & Sales Samples: Get 30% off wholesale (non-returnable) when you order samples online. Samples ordered online/email are available at 30% off wholesale (non-returnable). Full-price samples are returnable. Please see our return policy for more information.
  • Spec Samples: 30% off wholesale.
  • Branded Hangers: Our Storm Creek-branded wooden hangers give your samples a tidy and professional appearance. ($1.15 each)
  • Signage: Point of purchase placards, as well as Storm Creek showroom signs, are available at no charge to help enhance your showroom.

DO YOU OFFER DECORATION SERVICES?

We understand the importance of making your brand stand out. Storm Creek’s high-quality apparel greatly enhances any company logo and brand. Our styles are designed to have logos added, with many of them featuring embroidery pockets – great for uniforms, staff apparel, and more!

We're happy to share which decoration techniques are recommended for each Storm Creek style so you can provide this to your decorator of choice.

 

DO YOU OFFER CUSTOM APPAREL?

Consider Storm Creek for any custom apparel requests. Our in-house design expertise, extensive private label experience, and longstanding factory relationships give us distinct capabilities for custom apparel. Accommodate your special needs with slight modifications to an existing Storm Creek style. Some of our styles even have retagging/relabeling options to increase brand exposure.

DO YOU HAVE A SHOWROOM?

Yes! We have one showroom and welcome you anytime. Please call or email us to book the showroom in Eagan, Minnesota. Or, we can come visit you!