FAQs

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How do I qualify for an account?

How long does it take to approve an account?

Need a login for distributor.stormcreek.com?

What if I forgot my password?

Need a login for retailer.stormcreek.com?

What are the benefits of creating an account?

What is Storm Creek’s Reseller Policy?

Who is my sales rep?

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What kind of reseller pricing does Storm Creek offer?

Does Storm Creek have a minimum purchase requirement?

Does Storm Creek offer terms?

Do you ever have sale pricing available?

Can I pay my invoices via ACH?

Can I pay my invoices online?

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How do I place an order with Storm Creek?

Can I place an order online?

How do I cancel or change my order?

What is Storm Creek’s standard turn time for orders?

What is Storm Creek’s sample policy?

Does Storm Creek offer decoration services?

Does Storm Creek offer custom apparel?

How can I search the Storm Creek website more quickly?

Where can I make retail purchases?

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How do I check inventory?

How can I find out if more inventory will arrive by my deadline?

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What are Storm Creek’s shipping options?

How do I get a freight cost estimate?

Does Storm Creek offer free freight?

What is Storm Creek’s shipping cut off time?

How many boxes will be in my order and how many items per box?

Once shipped, how long will my order be in transit?

Where can I ship to?

Does Storm Creek ship internationally?

When ordering online, can I blind ship to my customer?

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What is Storm Creek’s return policy?

Can I make changes or cancel my order?

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What are Storm Creek’s product safety standards?

Where can I find CPSIA Certificates?

What is Storm Creek’s involvement with bluesign®?

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How do I create a virtual sample?

Where can I find flyers and lookbooks?

Where can I find product catalogs?

Where can I find image packages, logos, flyers, and more?

Where can I find size and fit charts?

Where can I find sales flyers?

How do I download and save product images?

How do I share products with my clients?

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Does Storm Creek offer data feeds through Promotional Product Industry sites?

Can I use Storm Creek’s hosted product images directly on my website?

What’s the best way to get Storm Creek on my website?

How do I get live inventory on my website?